THE DETAILS, HANDLED WITH CARE

Privacy Policy

Effective date: 1 November 2026 · Last updated: 1 November 2026

This Privacy Policy explains how Saviere Group Private Limited, operating the DOTS consumer brand and website at usedots.in (“DOTS”, “we”, “us” or “our”), collects, uses, stores and shares personal information when you browse our website, create an account, place an order or contact us.

1. Who is responsible for your information?

The data-fiduciary / business contact for this website is Saviere Group Private Limited, operating DOTS.

Website: https://usedots.in
Customer support: wanna@usedots.in
WhatsApp support: +91 79895 02040
Corporate identification number: U20237TS2026PTC224122
Registered office: E 204, 7 Hills Apartments, Power Welfare Society, Narsingi, Hyderabad – 500089, Telangana, India
Grievance Officer: Tanmai Ayenampudi. Email: go_dots@savieregroup.com.

2. Information we may collect

Depending on how you use the website, we may collect:

Identity and contact details: name, email address, telephone number and account username.
Delivery and billing details: billing address, delivery address, postcode, city, state and order instructions.
Order and transaction details: products ordered, quantities, order value, discounts, payment status, transaction references, invoices, refunds and customer-service history. Card numbers, CVV and payment credentials should be handled by the payment provider and not stored by DOTS unless expressly disclosed and lawfully authorised.
Account and authentication data: password hashes, verification status, password-reset events, login and security logs. We do not need your plain-text password.
Communications: messages, enquiries, complaints, feedback and information you choose to provide through email, forms or WhatsApp.
Technical and usage data: IP address, browser and device information, operating system, approximate location inferred from network information, pages visited, referring URLs, timestamps, cookie identifiers and security events, where generated by the website or its services.
Preferences and consent: choices relating to account settings, cookies and marketing communications, where such controls are offered.

Please do not submit sensitive personal information unless it is genuinely necessary for your enquiry. DOTS does not intend to collect children’s personal information for independent purchases.

3. How we use information

We use information only for legitimate, disclosed purposes, which may include:

creating and managing customer accounts and verifying email addresses;
accepting, processing, fulfilling and delivering orders;
processing payments, refunds, cancellations and transaction reconciliation;
responding to customer enquiries, complaints and product-safety reports;
sending transactional messages such as verification, order, payment, dispatch, delivery and password-reset notifications;
maintaining website functionality, preventing fraud, abuse and unauthorised access, and protecting customers and the business;
meeting accounting, tax, consumer-protection and other legal obligations;
understanding website performance and improving the customer experience, subject to applicable consent requirements; and
sending promotional communications only where permitted and, where required, with your consent and a practical way to opt out.

4. Legal basis, notice and consent

We process personal information for purposes such as performing a contract with you, taking steps you request before a purchase, complying with legal obligations, protecting legitimate interests such as security and fraud prevention, and relying on consent where applicable. Where consent is required, we will seek it through an appropriate notice or control. You may withdraw consent for future processing where consent is the basis, without affecting processing already lawfully carried out. Withdrawal may affect services that depend on the relevant information.

5. Payments

Payments may be processed by Cashfree or another payment service provider displayed at checkout. Your payment may be subject to that provider’s terms and privacy notice. DOTS receives transaction information needed to confirm and reconcile an order. Do not send full card details, CVV, UPI PINs, passwords or one-time passwords to DOTS by email, phone or chat. DOTS will not ask you to disclose these secrets.

6. Service providers and sharing

We may share the minimum information reasonably necessary with service providers supporting the website and fulfilment, such as:

website hosting, infrastructure, security, backup and maintenance providers;
WordPress, WooCommerce and related website service providers;
payment gateways and banks involved in payment processing;
email delivery and customer-support providers;
courier, logistics and fulfilment partners;
analytics, anti-spam, fraud-prevention and security services, if enabled; and
professional advisers, auditors and insurers where reasonably necessary.

Service providers should process information only for the services they provide and under appropriate contractual and security arrangements. We may also disclose information when required by law, a valid legal process, a competent authority, or to establish, exercise or defend legal rights and protect people or the website.

We do not sell personal information as a business model. We do not authorise service providers to use customer information for their own unrelated marketing.

7. Cookies and similar technologies

The website may use essential cookies and similar technologies for shopping-cart continuity, checkout, account login, security, remembering preferences and other core functions. Optional analytics, advertising or embedded third-party technologies may also set cookies if enabled. The exact cookies depend on the plugins, theme, integrations and third-party content active on the website.

You can manage cookies through your browser settings and any consent controls displayed on the website. Blocking essential cookies may prevent cart, checkout, login or account features from working. We may update this Policy as we review and change the cookies and similar technologies used on the website. Optional cookies and third-party technologies, where enabled, are subject to applicable consent requirements.

8. Website logs, security and fraud prevention

Security tools and hosting systems may record IP addresses, login attempts, device/browser information, timestamps and events associated with suspicious activity. We use these records to detect abuse, investigate incidents, maintain availability and protect accounts and transactions. Access is restricted to authorised personnel and service providers who need it for these purposes.

9. Data retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, tax, legal compliance, dispute resolution and security. Order and transaction records may need to be retained for statutory periods. Account information is retained while the account remains active and for a reasonable period thereafter where needed for legal, security or operational purposes. Security logs, support messages and marketing consent records should have defined retention periods based on their purpose.

Specific retention periods depend on the record type and applicable law. DOTS should document and apply a retention schedule rather than promise immediate deletion of records that must legally be retained.

10. Your choices and rights

Subject to applicable law, you may request access to information about your personal data, correction of inaccurate or incomplete data, erasure where retention is no longer necessary or legally required, withdrawal of consent where processing relies on consent, information about processing and sharing, and grievance redressal. You may also use account settings to update certain details where available.

To make a privacy request, contact wanna@usedots.in with the subject “Privacy Request”. We may need to verify your identity before acting. We will respond within the time required by applicable law. We may retain information where required by law or necessary to establish, exercise or defend legal claims.

11. Marketing communications

Transactional messages are necessary to operate your account and orders and are not the same as promotional marketing. We will send promotional email or messages only where permitted. You can opt out using the unsubscribe mechanism provided or by contacting us. An opt-out from marketing will not stop essential service messages about an active order, account security or a legal notice.

12. Children

The website is intended for adults making purchases for themselves or their households. We do not knowingly seek to profile children or collect children’s personal data for targeted advertising. If you believe a child has provided personal information inappropriately, contact us so that we can assess and address the request in accordance with applicable law.

13. Data security

We use reasonable technical and organisational safeguards appropriate to the nature of the information, which may include HTTPS, access controls, password hashing, software updates, backups, security monitoring and restricted administrator access. No website, transmission or storage system can be guaranteed to be completely secure. Please use a unique password, keep your credentials confidential and notify us promptly if you suspect unauthorised access to your account.

14. International processing

Some service providers may process information on infrastructure located outside India. Where this occurs, we will take steps required by applicable law and our contractual arrangements. We take steps required by applicable law and our contractual arrangements when service providers process information outside India.

15. Third-party websites and embedded content

Our website may link to third-party websites or display embedded content. Those services operate under their own privacy notices and practices. We are not responsible for the privacy practices of websites we do not control. Review their notices before providing information or interacting with embedded content.

16. Changes to this Policy

We may update this Policy when our services, technology or legal obligations change. The revised version will be posted on this page with an updated date. Where required, we will provide additional notice or seek consent.

17. Contact and grievance redressal

For privacy questions, requests or complaints, contact:

Email: wanna@usedots.in
WhatsApp: +91 79895 02040
Entity: Saviere Group Private Limited (DOTS)
Registered office: E 204, 7 Hills Apartments, Power Welfare Society, Narsingi, Hyderabad – 500089, Telangana, India
Grievance Officer: Tanmai Ayenampudi, Grievance Officer. Email: go_dots@savieregroup.com.

Response commitment: We will acknowledge and address grievances within the timelines prescribed by applicable law. The designated officer’s details and the applicable complaint process must be completed before this Policy is published.